Friday, October 24, 2008
Many companies are adept at avoiding this trap. Gore is a company that does this well. I consulted for an Australian company where the new turn-around CEO established a single internal job title: ‘Colleague’. He inverted the organization chart putting the customer on top and the people who interacted with customers just below them, and all the management team (he called ‘team leaders’) underneath them. The chart underscored the role management plays in supporting the work done by the people who actually produce the goods and services for customers. He did some other clever organizational shifts as well. The results were phenomenal: – a 16-fold increase in sales; ROE reached 35% after tax, and increased market share from 4% to 16%.
In the famous example of the NUMMI plant in Freemont California just across the bay from Stanford, the old hierarchy was thrown out and replaced with three levels for the entire plant – Team Leader (a union worker), Group Leader, and Plant Management. The plant was managed by (drum roll please) HR! At NUMMI everyone actually working was ‘Team Member’ with a single pay grade.
Second, is a two step engagement process: 1) Link the sense of personal worth to the job. This is the 5 why-is-that-importants. You ask why a function is important, and then why that (the answer to the first why) is important, until you reach something like ‘because it help people’ or ‘because it makes life better’. You’re a tax collector, why is that important? … ‘Because good roads and excellent schools make the world a better place.’
2) Organize the work such that it is team work. Now you have a team that is working together ‘to make the world better’. Nothing is more fun than working on a team with a great purpose, and nothing drives the desire for excellence more strongly than working together to make the world better. It is the most powerful workplace motivator.
Thursday, October 16, 2008
Wednesday, October 8, 2008
Yesterday I attended the MENG Chicago meeting as a guest of Buckley Brinkman. Buckley and his partner Dan Wallace have just launched their new company Launchpad Partners with the mission to help company owners triple the value of their businesses in 12-18 months.
The guest presenter was Adam Hartung, author of the book Great Marketplace Disruption. He and I presented at the Business Innovation Conference here in Chicago last month, and I did not get to see his talk since our presentations were simultaneous. But Yesterday, I was fortunate enough to attend his MENG presentation. If you ever get the chance to attend a talk by Adam, don’t miss it. He is interesting, insightful, and entertaining.